Appeal a decision

If you cannot get into your account, this is the way to reach us. You do not need to be able to sign in.

What is this about?Your card link optionalIf you know it — something like https://fibs.app/guess/velvet.otter. Not required.What happened, and why you think it was wrongTell us the email or phone number you signed up with, and roughly when this happened. That is usually enough to find the account.Your emailWe reply here with a case number. Nothing else is ever sent to it.Your name optional

You do not need an account, and you do not need to be the person in the photo.